Your chat ID number is 10150791940. | |
Welcome to Verizon Live Chat. You have selected to chat about: | |
TN: | 425pppnnnn |
Subject: | Product Information / General Bill Inquiry |
15:29:24 | A Verizon eCenter Representative will be with you shortly. Thank you. |
15:42:58 | Estimated wait time is approximately 5m:39s's, we apologize for the delay. You are next in the line. A representative will be with you shortly. |
15:43:09 | Agent John has joined. |
15:43:09 | John: Chat ID for this session is 10150791940. |
Roger: | Hello, I am trying to figure out how to compare the cost of a bundle to my existing bill. According to the website, if I get fios (fast is good) I can get it for 39.95 vs 22.77 I am paying now. (17 buck for the extra speed). and phone in a bundle for 44.99, but my current cost is 34.34 (all taxes included) -- 10.65 extra. this bundle costs me more. how is that better? |
John: | You get Unlimited Long Distance, calling features, and state of the art Internet services. |
Roger: | but I use my cell phone for long distance already... |
Roger: | and the fios is 39.95 even with out the phone package. |
John: | Yes, perhaps the bundle is not the ideal package in your situation. |
Roger: | so is it just the extra calling features I get for the extra 10.65? |
Roger: | Seems odd that a bundle would cost me a bundle more. |
Roger: | that's too bad. |
John: | Long distance is the main advantage, and the features are included in the price. |
Roger: | I suppose the other advantage would be unlimited calling between my cell and my home. |
John: | If you have the Verizon Wireless, yes. |
Roger: | ok, so I’m not misinterpreting the offer. |
John: | I do not think so. Its a general offer, it may not fit everyone’s calling needs. |
Roger: | I had hoped the package would offer me more benefit. |
Roger: | Thanks for your time. |
John: | Thank you for your interest in the services. |
Roger: | :( |
John: | Do you have any other questions I can help you with today? |
Roger: | can you make the package help me? |
John: | The bundle is as listed online. There really are no options to rearrange this bundle. I apologize. |
Roger: | kinda figgered, but you asked. :D |
John: | I understand. |
Your session is now closed. | |
Thank you. Have a nice day. |
Monday, October 15, 2007
Verizon Swing and a Miss
FIOS has hit my 'hood. 49.95 for lightining fast, 39.95 for merely blazing. But wait, there is more. I can get it as a "package" with home phone, internet, and cell service. But the pricing confuses me, and I contact customer support. Below is my conversation, with spelling corrections.
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