The support techs put me through the normal memory failure drill.
- Boot the computer, hitting F12 (boot options) and select diagnostic utilities. Run the memory test. Failure.
- Unplug the computer, remove the memory, clean the contacts with and eraser, and install the memory. Failure.
- Remove both memory sticks and swap slots. Failure.
- Remove just the stick from slot one. Computer Boots and runs fine.
- Reinstall the memory to slot one and remove the memory from slot two. Failure.
So the support tech says “Are you comfortable installing the memory yourself?”
I laughed out loud and retorted “Um, I just took it out, cleaned, put it back in, swapped it, and removed and reinstalled them one at a time to help you diagnose the problem. You tell me if you think I can install the new ones.”
We both had a good laugh, which concluded with him admitting that he is required to ask.
The next day, I had new memory waiting for me. Dell delivers the fix, and good humor at the same time.